The Associate Client Success Executive supports Bluethumb and our clients to successfully reach project goals. You report directly to the Brand Experience Director and will collaborate with the Strategy and Creative team on internal and client projects.

The Opportunity

  • Work with a collaborative team of designers, strategists, and writers
  • Work from anywhere (local), and in a hybrid setup
  • Work on a wide range of branding projects that add real value to people’s lives
  • Build brands that have the potential for high visibility and reach
  • Help business grow with a strong brand
  • Gain mastery of your skills as you work on digital design projects

What are the top three goals of this person at the end of one year?

  1. Deepen relationships with at least five of Bluethumb’s past clients 
  2. Support lead generation activities by documenting at least 20 potential clients with their profiles.
  3. Help document the Bluethumb client success process with the help of 4 interns.

What are the top qualities of an ideal person for this role?

1. Holistic

  • Into self-improvement and growth by living a healthy lifestyle

2. Progressive

  • Can work professionally and remain respectful of people with contrasting opinions, beliefs, and tastes
  • Open to objective feedback about the work

3. Personable

  • Can carry themselves in a confident yet approachable manner

4. Empathetic

  • Communicates to understand and respond with a clear intention to help
  • Cares about people and our planet

5. Accurate

  • Highly organized and has good attention to detail

What are your top 5 responsibilities?

  1. Ensure that our clients remember us for a pleasant light work experience 
  2. Support the team by providing clear and timely feedback on projects
  3. Screen and nurture potential leads based on our criteria for an ideal client
  4. Reconnect with past clients to see potential collaborations
  5. Ensure that all correspondence seen by our community is relevant, error-free, and adheres to our standards of quality

What are the top skills required to succeed in their role?

  1. A foundational understanding of brand identity development
  2. Proficiency in programs such as—
    1. Keynote
    2. Google Sheets and Docs
    3. Canva
  3. It would be an advantage if you are proficient in any of these as well—
    1. ChatGPT
    2. HubSpot CRM
    3. Meta for Business

Aside from an interview, are there any specific tests or requirements for this role?

  1. One to three years of relevant professional experience in any of the following fields—advertising, marketing, branding, tech, editorial, or public relations.
  2. Exam. We evaluate how you think and present solutions in a given timeframe
  3. Essentials for remote work—
    • Stable electricity and internet connection 
    • A space where you can focus and be productive
    • Headset with mic and webcam for virtual meetings

What you'll get

₱20,000-25,000 a month

  1. Opportunity to work in a hybrid office setup—remote work and occasional in-person meetings or team get-togethers
  2. Standard Government Issued Benefits: SSS, PhilHealth, Pag-ibig 
  3. Vacation and Sick Leave credits after one year of service 
  4. Service award for long-term employees in the form of cash incentives
  5. Opportunity for professional growth—learn and upskill through trainings, immersion activities, and/or mentorships
  6. Health insurance after 6 months of service

Apply Now
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